IAfluence.com Refund Policy

At IAfluence.com, our mission is to provide high-quality, AI-generated influencer images that meet the specific needs of our customers. However, we understand that in some cases, our products may not fully meet your expectations. That's why we've implemented the following refund policy to ensure your satisfaction.

Refund Eligibility:

You are eligible to request a refund if:

1. The product delivered is substantially different from the description provided on our site or by our customer service.
2. There has been a technical problem preventing access to or correct downloading of the product purchased, and this problem cannot be resolved by our technical support team.
3. The refund request is made within 14 days of purchase.

Conditions of Non-Eligibility:

Refunds cannot be granted if:

1. The product has been downloaded and used in accordance with its description.
2. The refund request is based on subjective criteria (for example, you have changed your mind or your personal preferences have evolved).
3. The refund request is made after the 14-day period following purchase.

Refund Request Process:

To request a refund, please follow the steps below:

1. Contact our customer service team at [email protected], providing your order number, details of the product concerned, and the reason for your refund request.
2. Our team will assess your request against the eligibility criteria and inform you of its decision within 7 working days.
3. If approved, the refund will be made via the original payment method within 14 working days.

Exceptions:

Exceptions to this policy may be considered on a case-by-case basis at the discretion of the IAfluence.com team. We reserve the right to change this refund policy at any time without notice.

If you have any questions or concerns, please do not hesitate to contact our customer service department. We're here to help and ensure your satisfaction.